Michael D. Fite

Manager, Web Services

College of Southern Nevada / Synoptek, LLC — Las Vegas, NV (June 2014 – May 2025)

Drove a full-scale digital transformation of CSN.edu, combining UX research, stakeholder collaboration, and modern design frameworks to deliver a seamless, user-first experience for 36,000+ students. Promoted to Manager, Web Services to lead enterprise-wide initiatives and manage a growing team, earning two internal Spotlight on Excellence awards for Team Player and Above & Beyond contributions. Delivered a modern, scalable, and fully accessible platform that aligned with institutional goals and received national recognition, including the IMA Best in Class Award and W3 Silver Award for excellence in higher education UX.

• Achieved a 98.7% Siteimprove accessibility compliance score (WCAG 2.2 Level AA) three months ahead of federal and institutional deadlines.
• Led the migration of outdated web properties to a unified, scalable Drupal CMS, improving UX across 6 schools, 22 departments, and 70+ programs.
• Implemented enterprise-wide single-source data integrations, connecting multiple internal and external systems via APIs for real-time updates and reduced manual maintenance.
• Designed and implemented a custom content workflow and approval system using Agile + Jira, cutting user-facing errors and boosting content delivery speed.
• Established institution-wide web governance standards and built a contributor toolkit with guidelines, templates, and performance metrics to enforce quality and consistency.
• Oversaw personalization initiatives, leveraging behavioral insights to develop targeted campaigns, test creatives, and optimize ROI across digital touchpoints.
• Collaborated with IT and marketing leadership to integrate UX goals into enterprise strategies, security frameworks, and cross-platform scalability efforts.
• Orchestrated stakeholder strategy and alignment sessions to deliver platform updates, provide training, and showcase upcoming initiatives, improving digital governance.
• Guided CSN through an Office for Civil Rights (OCR) accessibility review, achieving successful resolution and earning investigator recognition for vendor coordination and ADA compliance leadership.

Digital Creative Director (Web & Marketing)

Outpatient Surgical Recovery Suites / Crovetti Orthopaedics & Sports Medicine — Las Vegas, NV (Mar 2012 – May 2014)

Directed the company’s digital brand strategy and led development of 2 corporate websites supporting patients, physicians, and business operations. Oversaw design, content, and technical delivery while creating integrated marketing campaigns across web, social, print, and broadcast media. Partnered with executive leadership to modernize digital presence, enhance patient engagement, and strengthen overall brand visibility.

• Designed and launched two corporate websites, ensuring cohesive branding and consistent UX across both properties.
• Oversaw Crovetti Orthopaedics’ office redesign and IT infrastructure upgrade, managing construction, full rewiring, server rebuilds, and deployment of new workstations to support seamless integration with the outpatient surgical suites.
• Executed and optimized B2B campaigns promoting the outpatient recovery care model, enabling partnerships with hospitals and providers nationwide.
• Created integrated digital initiatives across web, email, and social platforms, improving patient education, onboarding, and engagement.
• Built cross-functional workflows connecting clinical teams, business units, and marketing, streamlining scheduling, downloadable forms, and patient readiness resources.
• Directed content governance and security oversight, evaluating, approving, and implementing web projects to ensure compliance and protect patient data.

Digital Marketing Engineer

PartnerWeekly.com — Las Vegas, NV (Jan 2011 – Aug 2011)

• Increased revenue by 7% by monetizing client site submissions through targeted digital marketing campaigns.
• Developed standardized analytics and reporting processes using Google Analytics and SEO tools, ensuring accurate tracking and actionable insights.
• Introduced technical documentation frameworks, reducing onboarding time and improving team productivity.
• Accelerated project launches by establishing quality assurance procedures that improved go-live speed without sacrificing quality.

Director of Visual Arts & Media

Las Vegas Gaming, Inc. — Las Vegas, NV (Jun 2006 – Jan 2010)

• Led a company-wide brand transformation, repositioning Las Vegas Gaming, Inc. from a traditional gaming supplier to an emerging technology innovator.
• Rebuilt LVGI.com from the ground up, transforming an outdated site into a modern, award-winning digital presence that integrated multimedia, product showcases, and investor communications. Earned an ADDY Award for excellence in integrated mixed-media marketing and creative execution.
• Designed investor presentation systems and visual materials that supported $15 million in new capital funding and strengthened partnerships with corporate legal teams and Merrill Lynch representatives.
• Developed the PlayerVision interactive platform, creating all logos, on-board graphics, and user interfaces for the first third-party application approved for integration into slot machines. Created multiple Flash-based demos and animations to demonstrate product concepts and innovation in interactive gaming interface design.

Professional Milestones